Self-catering accommodation FAQ’s
Do you have WiFi?
Yes, register on your device online, your first hour is free and you pay from the second hour onwards. Please ask at Reception for more information.
Remember: You are choosing a holiday in a rural location. Our broadband service is also rural! You may find it slow, intermittent or simply unavailable. We are sorry for any inconvenience but are not able to guarantee the service.
Can I book online?
Yes: visit www.gillespie-leisure.co.uk and click ‘book online’
How much is the deposit, and when do I pay the remaining balance?
The non-refundable deposit to secure your hired accommodation is £100 per week. Full balance is due 28 days before arrival otherwise your booking will be cancelled. If you are arriving within the 28 days, you pay in full when you book.
How can I pay for my holiday?
You can pay online, by debit card over the phone and by cash over the counter.
We accept debit or credit card payments.
Will I receive a confirmation in the post?
If you’re booking online, we’ll email it to you. Otherwise if you book over the phone, we will send it by post.
Can I change my booking?
Yes, if we have accommodation available. Please ring us on 01557 870267
I need to cancel, what do I do?
Please ring us and confirm your cancellation by email or letter. Please remember you will lose your deposit. We urge you to take out holiday insurance just in case.
What is your cancellation policy?
We do not offer cancellation insurance and strongly advise you to take out the appropriate insurance. All cancellations must be confirmed by email or letter.
If you cancel before your holiday starts you will receive a refund according to the following scale:
Cancellation 0 – 14 days before arrival – no refund
Cancellation 15 – 28 days before arrival – 25% refund
Cancellation 29 – 56 days before arrival – 50% refund
Cancellation 57 days or more before arrival – full refund
The £100 deposit is non-refundable.
In extreme circumstances we may need to alter, amend or possibly cancel your holiday booking. If we do so we will contact you as soon as possible. You may be offered an alternative or a full refund. We do not pay compensation in circumstances where we have to cancel your booking due to Force Majeure.
Force Majeure. Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond our control. Such circumstances also include riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our control.
What does the holiday home I’ve hired for the week include?
Power, hot water, heating, television, accommodation for four to six people and space for one vehicle. It also has a veranda and outdoor furniture.
What do I need to bring?
Bed linen, towels, tea towels, food and fun.
When can I check in?
Any time after 4pm. If you’re going to be late please let us know to allow us to make alternative arrangements for access. If you arrive earlier and the accommodation is ready, you’re of course very welcome to move in. If the accommodation is not available you are welcome to use our facilities while you wait.
When is check out?
Can I bring my dog?
Yes, but only for our pet friendly accommodation. Please inform Reception at time of booking if you want to bring your dog.
Please keep your dog(s) on leads whilst in the park for the safety of those who may be afraid of them. Please bring Fido’s bed/cage as dogs are not allowed on our seating and bedding. Do not leave her/him alone in the caravan/lodge. Animals other than dogs can only be accepted with specific permission from the park.
How many dogs can I bring?
Two dogs are the maximum you can bring to our hire accommodation.
Can I smoke in the holiday home?
No, all our holiday accommodation and public buildings are non-smoking.
Are the facilities and activities available all year round?
No the shop, tv/games room, toilet block and laundry is available from 1st April (or at Easter if it’s earlier) till 31st October. Weather dependant the heated outdoor pool (for customers staying on the park) is open from mid May till mid September.
Is there an iron and ironing board in the accommodation?
No, you’ll find them in the laundrette at the toilet block.
Can we hire cots and highchairs?
Yes, ask at Reception at time of booking.
Will there be heating in our holiday accommodation?
Yes, included in the hire charge.
Is there parking next to my holiday accommodation?
Can I request a certain holiday home?
Of course and as long as it’s not booked, sold or closed for maintenance, it’s yours… Otherwise we’ll do our best to find you something equivalent.
Is cooking equipment included and will there be a microwave?
Yes, all our holiday home accommodation comes with pots, pans, utensils, crockery, cutlery and all have fridges/freezer, hobs, grills, ovens and microwaves.
Can I be next to my friends and family?
Let us know when you book and we’ll do our best to place you as near to each other as possible.
How many people can stay in the holiday home?
Two bedroom holiday homes cater up to four; three-bedroom for up to six people.
If your question is not answered here
Please email us at firstname.lastname@example.org or give us a call on 01557 870267.